Return policy

We love our products and hope you will too.  

In the event you would like a return, we will issue one within 30 days of the transaction AND with proof of purchase. 

Proof of purchase consists of: 

  • A receipt 
  • A grateful card that the item was purchased under, OR 
  • The credit card the item was purchased with 

A request for a return is no guarantee of a return. All refunds will be processed at the sole discretion of our manager on duty. 

Bring your own bag – BYOB Program

We are extremely proud of our BYOB program that was initiated with a focus on sustainability and community investment. Since the program was launched on Earth Day 2017, we’ve raised over $23,000 for the amazing charities in our local area, at the same time changing habits and raising awareness about the use of paper bags.

Each month our BYOB program is linked to a local charity (look for the sign behind the register for a description for the current month, or check our social media). To raise the funds to donate, we charge $.10 for each paper bag we give out and donate $.10 for each reusable bag of yours we use. The goal? To reduce the number of paper bags we use by half.

Our BYOB donations not only help Charities of the Month to continue to thrive and meet their own goals – they also allow us to meet the people behind the charities, and to learn more about the exciting work going on in our own backyard. A great big thank you to all those folks that work to serve the neediest members of our community!

Due to Covid-19, we ask that you kindly bag your own groceries if you bring a reusable bag.

Covid-19 Policy

In an effort to ensure the safety and health of our staff and customers during these times, we have instilled the following policies:

  • Masks are required by ALL. If you cannot wear a mask please use our curbside pickup service.
  • A maximum of 12 customers are permitted in the store at one time.
  • Social distancing inside the store is STRONGLY ENCOURAGED through the use of floor decals and other signage.
  • All high touch surfaces are sanitized every hour, and each cart and basket is sanitized after use.

Don’t want to shop in-store? Shop online and pickup curbside! (see below)

Online Shopping for Curbside Pickup

In an effort to provide our customers with the most convenient and flexible shopping experience, Rising Tide Market is now offering online shopping. Select your items, choose your pickup time, and then let us do the shopping for you!

For more information including account setup click here.